Terms & Conditions

  1. By providing your personal information to us, you agree to our policies as outlined in this Terms and Conditions section.
  2. All orders made online via our online platform (collectively the website at hoyuencafe.com or the online portal hosted by Qooway.com, along with its applications made available to Ho Yuen Cafe for mobile and other smart devices) shall be picked up at the Ho Yuen Cafe premises chosen by the customer at the time of the order. Please allow for at least 20 minutes for the order to be prepared.
  3. All payments on orders made online are non-refundable. However, if you are not completely satisfied with your order and did not consume a significant portion of your order, please contact Ho Yuen Cafe where your meal was purchased immediately. Any refund, credit, or replacement decisions shall be made at the discretion of Ho Yuen Cafe where the order was purchased.
  4. All material on this online platform are copyrighted and belong to Ho Yuen Cafe. No part of this web site may be reproduced, published, distributed, displayed, performed, copied or stored for public or private use in any information retrieval system, or transmitted in any form by any mechanical, photographic or electronic process, including electronically or digitally on the Internet or World Wide Web, or over any network, or local area network, without written permission of Ho Yuen Cafe.
  5. Our website contains links to other sites not maintained by Ho Yuen Cafe. These links are provided as a service to users and are not sponsored by or affiliated with this web site or Ho Yuen Cafe and may not be governed by our policies.
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